1.What are cookies?
A cookie is a small text file that a website stores on your device when you visit. Cookies let a site recognise your browser on later visits so it can keep you signed in, remember your choices, and run securely. We also use a few closely related technologies, and we refer to all of them collectively as “cookies” in this policy:
- Cookies. Small key-value files set by your browser, either for the duration of a single session or for a defined period.
- Local storage and session storage. Browser storage areas that let the ModMage web app cache data such as your interface preferences and short-lived authentication state on your own device.
- Pixels and beacons. Tiny, often invisible image or script tags that help us understand whether a page or transactional email loaded correctly and how a feature is performing in aggregate.
- SDKs. Software development kits embedded in our applications that perform similar functions to cookies, such as authentication, crash reporting, and product analytics.
This Cookie Policy explains what each category does and how you can control it. It works alongside our Privacy Policy, which describes the wider set of personal data we process and your rights over it.
2.Why we use cookies
ModMage is a multi-tenant property-management platform used by property managers, owners, and residents to handle leases, rent, maintenance requests, and documents. Cookies let us deliver that service reliably and securely. In particular, we use them to:
- Keep you signed in. Maintain your authenticated session as you move between the dashboard, a unit, a work order, and the billing area without asking you to log in on every page.
- Remember your preferences. Store choices such as language and locale, time zone, table density, and the last organisation or portfolio you were viewing.
- Secure the app. Protect against cross-site request forgery, detect suspicious sign-in activity, and enforce the boundaries between tenant workspaces so one organisation’s data never leaks into another’s.
- Measure and improve performance. Understand, in aggregate, which features are used, where errors occur, and how quickly pages load, so we can prioritise fixes and improvements.
3.Types of cookies we use
The table below summarises the categories of cookies and similar technologies we set on our website and in the ModMage web app, why we set them, representative examples, and how long they typically last.
| Category | Purpose | Examples | Duration |
|---|
| Strictly necessary | Required to run the service: maintaining your signed-in session, balancing load, and protecting requests from cross-site request forgery. The app cannot function without these, so they cannot be switched off. | Session ID, auth token, CSRF token | Session to 30 days |
| Functional | Remember the choices you make so the interface behaves the way you expect on your next visit. | Locale and language, time zone, theme, last workspace | Up to 12 months |
| Analytics | Help us measure usage and performance in aggregate so we can improve the product. We use these to count feature usage and diagnose errors, not to identify you personally. | Anonymous usage and page-view identifiers | Up to 13 months |
We do not use advertising or cross-site tracking cookies. ModMage does not run ad networks, build advertising profiles, or sell your data, and we do not allow third parties to track you across other websites through our service.
4.Cookies in our mobile apps
Our native iOS and Android apps do not use browser cookies. Instead, they rely on device storage and embedded SDKs to provide the same essential functions:
- Authentication. Secure tokens are kept in the operating system’s protected storage (for example the iOS Keychain or the Android Keystore) so you stay signed in between sessions.
- Crash reporting. Diagnostic SDKs capture crash and error data so we can identify and fix stability problems.
- Analytics. Product-analytics SDKs measure feature usage in aggregate to help us improve the mobile experience.
For details on what the apps collect, how identifiers and device permissions are handled, and your choices, see the mobile apps section of our Privacy Policy.
5.Third-party cookies
We work with a small number of trusted service providers that may set their own cookies or use similar technologies when you use ModMage. We keep this list deliberately short and limited to providers that help us operate the service:
- Analytics providers that help us measure usage and performance in aggregate.
- Our in-app support widget, which uses cookies to maintain your conversation history and route your messages to our support team.
- Our payment processor, which sets cookies needed to process rent payments and subscription billing securely and to reduce fraud.
These providers act as our sub-processors and are contractually bound to use the data only to provide their service to us. You can read more about how we engage and oversee sub-processors in our Privacy Policy.
6.Managing your cookies
You have several ways to control cookies and similar technologies:
- Browser controls. Every major browser lets you view, block, and delete cookies in its settings, and you can usually set it to warn you before a cookie is stored. The exact steps differ by browser, so check your browser’s help pages.
- In-product cookie preferences. Within ModMage you can open your cookie preferences to accept or decline functional and analytics cookies at any time. Your choice is remembered and you can change it whenever you like.
- Global Privacy Control and Do Not Track. Where required by applicable law, we treat a recognised Global Privacy Control or Do Not Track signal sent by your browser as a request to opt out of non-essential cookies.
A note on disabling necessary cookies. Strictly necessary cookies cannot be turned off because they are essential to sign-in, security, and the basic operation of the app. If you block them in your browser, you will not be able to log in or use ModMage, and parts of the service may not work as intended.
If you would like to delete your account entirely rather than just manage cookies, see Account Deletion.
7.Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, the providers we work with, or legal and regulatory requirements. When we make a material change, we will update the “Last updated” date shown at the top of this page and, where appropriate, notify you within the product. We encourage you to review this page periodically so you stay informed about how we use cookies.